Shipping & Returns

Shipping

You have the option of having your designs sent to you via email or on CD. In either case, the designs are usually shipped within 24 hours of confirming your payment, but it might take longer if you place your order on a weekend or public holiday.

If you choose to have the designs emailed to you, please ensure:
* your email address is correct.
* you have selected the correct format for your embroidery machine.
* your mailbox has sufficient room. Each collection can take up to 1MB. If you are unsure whether your current email provider allows you to accept emails of that size, I suggest you sign up to a free email account with GMail and use that.
* you can handle ZIP formats. If you are using Microsoft Windows, I suggest you use a free zip expander such as IZArc.

If you accidently specify the wrong format, or the email we send is too large for your inbox, please contact me and I will resend the designs in the correct format, or to a different email address.

If you choose to having the designs sent to you on CD, please ensure that your mailing address is current and accurate (including country, if you live outside Australia). I normally put all available formats on the CD, but I suggest you let me know what format you want anyway so that I can be sure I sent the format you need.

Returns

My designs are thoroughly tested and are known to work with the embroidery machines specified. Consequently, I do not normally accept returns. In some cases (such as Bernina Artista ART files) multiple versions of the format exist and it's possible I will send you a version which is incompatible with your machine. In that case, I will re-send the files in a different version or format. Should you have a problem, please contact me and we will see what can be done to resolve the issue.

Redemption Codes

If you have a redemption code, you should use it during step 2 of the payment process (Step 2 of 3 - Payment Information). There will be a redemption code box there for you to fill out. You can only use one redemption code at a time, but if you have several different codes, you can use them for different orders.

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